Pay in installments of $5.35 with
,
and
Shipping Estimate
USA
- USA
- CAN
- USA
- CAN
Ships within 48 hours · Estimated delivery Aug 7 - Aug 12
Promo Codes Available:
For Your Every Summer RSVP, with Code: SUMMER15
Description
nuna bassinet stroller Nuna DEMI Next + Rider Board Stroller CaviarNuna DEMI Next Double Stroller + PIPA Aire PIPA RX PIPA Aire RX + Bassinet + Rider Board Travel System The innovative and stylish Nuna DEMI Next is a convertible stroller that offers a multitude of configurations to accommodate the diverse needs of growing families. With clever compatibility and unsurpassed product quality and functionality, Nuna has designed multiple products that can be bundled to create flexible travel systems as your family's
Nuna® DEMI™ Next Double Stroller + PIPA Aire/PIPA RX/PIPA Aire RX + Bassinet + Rider Board Travel System
The innovative and stylish Nuna DEMI Next is a convertible stroller that offers a multitude of configurations to accommodate the diverse needs of growing families. With clever compatibility and unsurpassed product quality and functionality, Nuna has designed multiple products that can be bundled to create flexible travel systems as your family's needs change. This Nuna Travel System Bundle is perfect when strolling with two little passengers and includes the multifunctional Nuna DEMI Next stroller, your choice of either the Nuna PIPA Aire, the Nuna PIPA RX or the Nuna PIPA Aire RX premium Infant Car Seat, and an additional sibling seat that transforms the DEMI Next into a comfy ride for two. This next-generation premium stroller bundle also comes with an included Rider Board accessory for tag-a-long passengers and the thoughtfully crafted and comfy DEMI Next Bassinet with the accompanying Bassinet Stand for additional convenience.
What’s Included:
- Stroller frame
- Stroller seat
- Additional Sibling seat
- Rider board
- Infant car seat post adapters
- Fenders
- Rain cover
- Nuna PIPA infant car seat of your choice, either the PIPA Aire, PIPA RX or PIPA Aire RX
- DEMI Next ring car seat adapter
- Nuna PIPA Series car seat base (RELX Base for PIPA RX or PIPA Aire RX)
- Car Seat LATCH guides
- GOTS organic cotton infant insert and harness cover set (with PIPA Aire RX only)
- DEMI Next Bassinet
- DEMI Next Bassinet Stand
- Nuna's Manufacturer Warranty from defects: 2 years
Nuna® DEMI™ Next Stroller:
Building upon the tremendous success and popularity of the original DEMI Grow Stroller, the clever folks at Nuna have delivered a new game-changer with the introduction of the innovative, newly-improved Nuna DEMI Next Stroller.
This next-generation premium stroller comes with an included Rider Board accessory for tag-a-long passengers, and is carefully crafted to grow seamlessly along with your family through all of life’s unpredictable possibilities. The DEMI Next is incredibly versatile, allowing you to easily convert from a single stroller to a double or twin, while delivering over 25 different modes of flexible riding possibilities.
With a creative, modular design, the DEMI Next is compatible with all Nuna series infant car seats and can easily be combined with several optional components. The add-on sibling seat quickly transforms the DEMI Next stroller into a comfy ride for two little passengers, while the convenient bassinet allows you to move effortlessly from stand to stroller, while maintaining the ultimate lie-flat comfort for the little one.
Packed with high-end features and loaded with sensible functionality, the Nuna DEMI Next is thoughtfully constructed with style, comfort and convenience in mind. It is the ultimate companion for modern family living, designed to grow with next-level possibilities.
DEMI Next vs. DEMI Grow Comparison:
Nuna has delivered several key improvements for the DEMI Next when comparing it to the first-generation DEMI Grow stroller.
DEMI Next comes with new Rider Board included
The clever new Rider Board creates additional flexibility and travel options for growing families. Included with the purchase of the new DEMI Next Stroller, the Rider Board easily attaches to the stroller and provides a safe riding platform for little passengers up to 50 lbs. With two swivel wheels for easy maneuvering, the Rider Board easily folds with the stroller and can be flipped into the stroller when not in use.
Larger Storage Basket
Making the most of your family journeys can often mean having enough room for all your essential goodies. The DEMI Next more than doubles the underseat basket capacity from 10 lbs. to 22 lbs., providing some serious, next-level space for all your essentials while on the go.
Redesigned Canopy
The updated Aire protect canopy™ now boasts ventilation panels and a full privacy cover all in one product. The built-in, airy mesh privacy drape and ventilation panels in the canopy provide for optimal airflow and sustained comfort.
New 4-Position Recline
Easily adjust the recline with one hand to one of four recline positions available with the DEMI Next. Provide maximum comfort for the little one with an upright backrest angle for comfortable, just-right rides.
New Footrest Design
One-hand adjustable calf support and the new footrest design provides optimal comfort and accommodates growing little ones.
Larger Front Wheels
The front wheel size has been increased by 1 inch to 8.5 inches on the DEMI Next to provide for optimal maneuverability and flexibility. The wide, swivel-lock front wheels are tough, foam-filled and ready for any terrain.
Usage From Birth
Furthering the DEMI Grow usage recommendation, the DEMI Next can be utilized from birth to 50 lbs.
DEMI Next Stroller Modular Options:
With the addition of the included Rider Board, the DEMI Next is arguably the most versatile stroller on the market. With an incredibly flexible and adaptable design, the new DEMI Next can be configured into an amazing 25 possible modular combinations in both single and double modes. The Nuna DEMI Next is also compatible with all Pipa series infant car seats and works seamlessly with the additional DEMI Next Sibling Seat and Bassinet.
Stroller for One Child: Enjoy different strolling modes with the little one depending on the desired activity or mood of your passenger. Utilize the Stroller Seat or your Nuna Pipa series infant car seat in either parent-facing or forward-facing mode, or simply pop on the handy and super comfortable Bassinet, to let baby enjoy a snooze on the go.
Double Stroller for a Toddler and a Newborn: Expecting a new bundle of joy? The DEMI Next is easily transformed from a single to a double stroller to make way for the new little one. Simply add a Sibling Seat and you are ready for adventures with double the fun. You have the flexibility to position the newborn in the upper seat closer to you to provide added attention, while your toddler can stroll comfortably in the lower seat while they gain independence.
Double Stroller for Twin Babies: Preparing for twin bundles of joy? The DEMI Next has you double-covered. Stroll your twins in style with either two Pipa infant car seats or two Bassinets and accommodate both your little passengers comfortably and safely as they grow and their shifting needs change
Tag-a-long with the Rider Board: Create additional flexibility and travel options for your growing family and provide a cool ride for a toddler up to 50 lbs. The Rider Board easily attaches to the back of the stroller and gives a safe platform for your older tag-a-long passenger.
Stylish Color Options:
The Nuna DEMI Next will be available in three stylish color options that are sure to make a statement, whatever your fashion preference:
- Caviar (Black fabrics, black frame, saddle brown leatherette handles)
- Granite (Grey fabrics, black frame, saddle brown leatherette handles)
- Biscotti (Tan fabrics, black frame, dark brown leatherette handles)
Key Features DEMI Next Stroller:
- 25+ modes–convert from a single stroller to a double or twin and use the included rider board or sibling seat accessory (sold separately)
- Super easy to fold, flip the seat, or convert to bassinet or car seat mode
- Four recline positions and an upright backrest angle for just-right rides
- Easily adjust recline with just one hand
- Forward and rear-facing seat options
- One-touch rear-wheel braking system for scuff-free shoe control
- Custom dual suspension™ provides a nice, smooth ride
- Wide, swivel-lock front wheels make it a master of smooth riding motion
- One-hand adjustable calf support and footrest to accommodate growth
- Self-guiding MagneTech secure snap™ buckles automatically lock into place
- Quick-release 3 to 5-point harness makes it easy to fasten them in
- Fenders and built-in hub caps protect from dirt and debris
- Easily removable premium Merino wool insert provides ultra-soft comfort
- Eye-to-eye connection is easier with the elevated seat level
- Rotating and removable armbar fits kids of all sizes
- Water-repellent UPF 50+ Aire protect canopy™ protects from the elements
- Built-in privacy drape and ventilation panels in the canopy for ideal airflow
- All-season seat keeps baby cozy in winter and easily converts to mesh in summer
- Tires are tough, foam-filled, and ready for any terrain
- No-rethread harness makes it easy to adjust for comfort and growth
- Large basket with 22 lb. capacity holds everything you need for the journey
- Adjustable pushbar with luxe leatherette accents to accommodate varying heights
- Included rain cover for when the weather doesn't cooperate
- Compatible with the DEMI next sibling seat and DEMI next bassinet
Key Features DEMI Next Rider Board:
- Creates more riding options for family travels made easy
- Cleverly positions your child between your arms for closeness
- Easily attaches to the stroller's lower seat mounts
- Two swivel wheels for easy maneuvering
- Holds up to 50 lbs.
- Flips into the stroller basket when not in use
- Folds with stroller
Choose the Car Seat That's Right For You:
The Nuna DEMI Next stroller can be quickly converted into a convenient travel system. The travel system on this listing includes your choice of either the Nuna Aire, the Nuna PIPA RX or the Nuna PIPA Aire RX infant car seat. All three of these car seats offer unsurpassed safety standards, lightweight and stylish design and premium materials that are free of chemical flame retardants. The chart below provides a snapshot of the key differences between the three PIPA car seats available for this travel bundle:
Key Features Nuna® PIPA™ Aire Infant Car Seat:
- The PIPA aire is both ultra-portable and seriously protective
- PIPA aire is the lightest in the PIPA series infant car seat lineup
- One-handed vehicle and stroller release for easy in an outs
- Fabrics and inserts are conveniently machine washable
- Belt path for vehicle belt installation
- FAA certified for aircraft use with or without a base
- Connects with all Nuna strollers (and their adapters as appropriate) to create a stylish travel system
- Features Aeroflex™ foam that is cleverly lightweight, resilient, and minimizes force transferred to baby
- Steel-reinforced True lock™ base installation makes set up swift, simple, and safe
- Side Impact Protection (SIP) for ultimate baby safe keeping
- The deep seat design creates a cocoon-like space, ensuring a better fit and comfortable car seat for your baby.
- 5-point harness keeps baby’s travels secure
- Tailor tech™ memory foam headrest provides a comfortable custom fit
- Removable infant head and body inserts nestle baby in comfort and security
- UPF 50+ canopy with flip-out eyeshade protects from sun exposure
- The iconic Sky drape™ provides baby with ultimate privacy for quiet moments
- Luxe leatherette carry handle for more secure gripping
- Exposed aerospace aluminum handle adds a contemporary aesthetic and enhances the seat's intuitive functionality
- Soft yet durable micro-knit fabric for refined style and casual warmth
- From fabric to foam and beyond each element is smartly sourced to be both flame resistant and contain no added fire-retardant chemicals making it safer for baby
Key Features Nuna® PIPA™ RX Infant Car Seat:
- From fabric to foam and beyond, each element is smartly sourced to be both flame resistant and contain no added fire retardant chemicals
- Side impact protection for ultimate baby safe keeping
- Comfy organic jersey insert is removable for growing babies
- Integrated harness holders help when buckling baby in
- Luxe leatherette accented carry handle. Tote elegantly with ease
- Five point harness keeps little ones in place
- Two-piece removable infant insert + head support. Customize to their individual shape and get a perfect fit right from birth
- Mesh peek-a-boo window in canopy
- Heavy duty shell is super resilient yet lightweight
- Lightweight carry handle is ergonomically designed to tote with ease
- FAA certified for aircraft use
- True lock™ installation makes set up swift, simple and above all – safe
- 5 second install
- Crumple zone within the stability leg absorbs impact and minimizes force transferred to baby
- Colored installation indicators confirm correct connections to the vehicle
- Bubble free recline angle guides clearly confirm the perfect riding angle
- Low profile base for easier loading of infant seat
- Open belt path for easier install
- Belt guides
- Anti-rebound panel
- Automatic rigid latch storage
- Extra convenient stability leg storage with lock
- Steel reinforced true lock™ rigid latch
- Lock off with easy access belt path
- Indicators on rigid latch turn green when clicked to vehicle anchor points
- Indicators on stability leg turn green when in proper contact with vehicle floor
- GREENGUARD Gold Certified: Products that have achieved GREENGUARD Gold Certification are scientifically proven to meet some of the world's most rigorous third-party chemical emissions standards, and certified to not contribute to indoor air pollution or chemical exposure
Key Features Nuna® PIPA™ Aire RX Infant Car Seat:
- FAA certified for aircraft use with or without a base
- Connects with all Nuna strollers to create a stylish travel system*
- 5-second steel-reinforced True lock™ installation makes set up swift, simple, and safe**
- Side Impact Protection (SIP) for ultimate baby safekeeping
- Open belt path with lock off secures lap and shoulder belt
- Features Aeroflex™ foam that is cleverly lightweight, resilient, and minimizes force transferred to baby
- The deep seat design creates a cocoon-like space, ensuring a better fit and comfortable car seat for your baby.
- 3-position height-adjustable headrest and 5-point harness keeps little ones in place
- Removable infant head and body inserts nestle baby in comfort and security
- Tailor tech™ memory foam seat panel and headrest provides a comfortable custom fit
- UPF 50+ canopy with 2 positions and a flip-out eyeshade protects from sun exposure
- The iconic Sky drape™ provides baby with ultimate privacy for quiet moments
- Soft yet durable micro-knit fabric for refined style and casual warmth
- Super-resilient top-of-the-line plastics for a heavy-duty secure shell
- Exposed aerospace aluminum handle adds a contemporary aesthetic and enhances the seat's intuitive functionality
- Luxe leatherette carry handle for more secure gripping
- From fabric to foam and beyond each element is smartly sourced to be both flame-resistant and contain no added fire-retardant chemicals making it safer for baby
- Infant head and body inserts are made of environmentally friendly Merino wool and TENCEL™ lyocell fiber blend that is soft, naturally controls moisture, and is environmentally friendly
- GREENGUARD Gold Certified to meet some of the world's most rigorous third-party chemical emissions standards, and certified to not contribute to indoor air pollution or chemical exposure
- Additional GOTS organic cotton infant insert and harness cover set
Upon selecting a specific car seat on the order page, your corresponding car seat base will be identified and automatically included with your travel bundle.
- Nuna® PIPA™ Aire Infant Car Seat + PIPA Series Base
- Nuna® PIPA™ RX Infant Car Seat + RELX base
- Nuna® PIPA™ Aire RX Infant Car Seat + RELX base
To help you make an informed choice, we have also outlined the key differences between the PIPA Series base and the RELX base in the comparison chart below:
Key Features Nuna® PIPA™ Series Base:
- 5-second install with two easy and instant steps. Please note to always refer to the product instruction manual. Under no circumstances should this information be used to replace the car seat instruction booklet
- True lock™ rigid latch is 50% stronger than a typical belt latch
- Steel stability leg helps minimize forward rotation during impact by up to 90% when compared to a system that is not using a stability leg
- Colored installation indicators confirm correct connections to the vehicle and car seat to base
- Bubble level indicators help to minimize user error
- Super-resilient top-of-the-line plastics for a heavy duty, secure shell
- Anchor latch guides make it easy to locate and install on lower anchor bars
Key Features Nuna® PIPA™ RELX Base:
- Crumple zone within the stability leg absorbs impact and minimizes force transferred to baby
- Colored installation indicators confirm correct connections
- Low profile base for super easy loading
- Easy vehicle seat belt install provides options
- Latch and stability leg neatly store away when not in use
- Anchor latch guides make it easy to locate and install on lower anchor bars
Key Features DEMI Next Bassinet:
- Full of functionality, it cradles your little with lie-flat comfort on the stand or on the stroller
- Use with the included stand around the house, by bedside or while traveling for a nursery on the go
- Suitable for overnight sleeping, making it the perfect haven for keeping baby close and cozy
- Iconic Sky drape™ pulls down smoothly and attaches quietly with magnets for extra protection
- Oversized, full-coverage canopy is extendable and features a flip-out eyeshade
- UPF 50+ fabric shields baby from more than 98% of the sun’s harmful rays
- Ventilation panels provide baby with air circulation
- Hidden storage compartment provides a place for all the extra essentials
- Luxe leatherette carry handle for easy gripping
- Removable top cover zips closed to keep baby warm
- GOTS certified organic cotton mattress cover provides better-for-baby comfort
- Compact, flat fold for hassle-free travels and space-saving stow away
- Mattress cover, top cover, and zip-away liner are machine washable
- Connects to the DEMI next stroller without an adapter
- Collapse for storing by squeezing the fold locks on sides and ends of the bassinet
- Unfold by pushing the fold locks back into an upright position
Key Features DEMI Next Stand:
- Easily and securely connects to the DEMI Next bassinet—no adapter needed
- Ideal height for keeping baby within arm's reach at bedside
- Folds and unfolds with one hand for super simple set ups and store away
- Ultra-compact design makes it perfect for around the house, traveling and storing
- Spacious storage basket for storing extra diapers and blankets
- Lightweight aluminum design for the ultimate portability
Key Features Sibling Seat:
- Connects easily to the DEMI next stroller frame in the top or lower position and becomes a duplicate of the main seat
- Roomy enough to provide a comfy place all their own
- Forward and rear-facing seat options
- Self-guiding MagneTech secure snap™ buckles automatically lock into place
- All-season seat keeps baby cozy in winter and easily converts to mesh in summer
- Four recline positions easily adjust with just one hand
- One-hand adjustable calf support and footrest to accommodate growth
- Simple install in lower basket area with no adapters needed
- Quick-release 3 to 5-point harness makes it easy to fasten them in
- Water-repellent UPF 50+ Aire protect canopy™ protects from the elements
- No-rethread harness makes it easy to adjust for comfort and growth
- Included rain cover for when the weather doesn't cooperate
- Integrated footrest on seat for added comfort
- Rotating and removable armbar fits kids of all sizes
- Easily removable Merino wool insert provides ultra-soft comfort
- Built-in privacy drape and ventilation panels in the canopy for ideal airflow
Specifications:
DEMI Next Stroller:
Recommended Usage:
- Weight: Birth to 50 lbs.
- When using the stroller frame with the bassinet or infant carrier, refer to the child usage requirements listed in those instruction manuals.
- Product Weight: 26 lbs. (without winter seat, canopy, armbar, or rider board)
- Carton Weight: 49.2 lbs.
- Open Dimensions: H43.5 in. x L39.5 in. x W24 in.
- Folded Dimensions: H35 in. x L23.5 in. x W24 in.
- Nuna's Manufacturer Warranty from defects: 2 years
PIPA Aire Infant Car Seat:
Recommended Use:
- 4 to 30 lbs, and 16 to 30 in.
- Car seat dimensions L 27.25 in W 17.5 in H 23 in
- Weight: 6 lbs (without canopy and inserts - canopy and inserts approx. 1.8 lb)
PIPA RX Infant Car Seat:
Recommended Use:
- 4 to 32 lbs, and 16 to 32 in.
- Car seat dimensions: L 25.2 in W 17.5 in H 23 in
- Weight: 7.6 lbs (without canopy and inserts - canopy and insert approx. 1 lb)
PIPA Aire RX Infant Car Seat:
Recommended Use:
- 4 to 30 lbs, and 16 to 30 in.
- Car seat dimensions: L 27.25 in W 17.5 in H 23 in
- Weight: 6.2 lbs (without canopy and inserts - canopy and inserts approx. 2.2 lb)
Bassinet and Stand:
Recommended Use:
- Birth to 20 lbs (birth - 6 months) up to 27 inches
- DO NOT use the bassinet when the infant begins to push up on hands and knees.
- Bassinet for use on DEMI bassinet stand and DEMI series strollers only
- Bassinet Weight: 11.2 lbs.
- Stand Weight: 6.8 lbs.
-
Bassinet Dimensions (inches): Open: 33.5 x 16.5 x 23 Folded: 33.5 x 16.4 x 8.5
Stand Dimensions (inches): Open: 32.5 x 20 x 26.75 Folded: 31 x 20 x 4 - Bassinet + Stand open Dimensions (inches): L 34 x W 20 x H 46.5
- Bassinet + Stand folded Dimensions (inches): L 20.62 x W 10.25 x H 35.62 in
Compatibility:
- DEMI Next stroller is compatible with all Nuna series infant car seats
- DEMI Next stroller is compatible with both DEMI grow Bassinet and DEMI grow Sibling Seat.
- New Rider board is only compatible with the Demi Next stroller and not sold separately. There are no future plans to market as an accessory.
- Bassinet: For use on DEMI bassinet stand and DEMI series strollers only
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.6 ★★★★★
Based on 10 reviews
Sort
Product Reviews
★★★★★ 1
Was lucky to meet really polite and conducive employees. But the Card Company and Amazon Coders are crap.
2:13:23 PM : Ui Neil Sandage: Initial Question/Comment: I wanted to pay right now. And then close the card today. $400 is far to low a limit to be worth my time. Your payment in the amount of $403.23 has been successfully scheduled for 04/20/2015. Please allow up to 48 hours for this payment to be reflected on your account. Confirmation will be sent to *****@gmail.com Confirmation Number: 831651153
2:13:28 PM : System: Welcome to Amazon.com Store Card Live Chat. Your chat may be monitored and recorded for quality purposes. A chat agent will be with you momentarily.
2:13:28 PM : System: James has joined this session!
2:13:28 PM : System: Connected with James. Your Reference Number for this chat is 2494835.
2:13:33 PM : James: Hi, thank you for contacting us today. I will be happy to assist you.
2:14:13 PM : James: We do regret your decision to close your account with Amazon store card. May I please ask if there is any specific reason that you wish to close the account?
2:16:09 PM : Ui Neil Sandage: The limit is too low. If it is not at least $1500 or enough to purchase a refrigerators or repair an air conditioner in an emergency.... then why the heck do i need a credit card? I have $10,000 in savings. For small bills i can do cash. I only signed up for your card because of the $40 discount on a nVIDIA Shield Tablet.
2:17:04 PM : Ui Neil Sandage: My credit score is 754 with Transunion and 740ish with the other on CreditKarma.com
2:17:58 PM : James: I completely understand and I apologize for the inconvenience.
2:18:28 PM : James: Please be advised that there is no annual fee, 0% fraud liability and you are eligible for numerous Promotions offered. Would you like to re-consider your decision?
2:19:03 PM : Ui Neil Sandage: I want to pay the card first. Then see if the limit can be fixed.
2:19:44 PM : Ui Neil Sandage: Why the hell $400?
2:19:47 PM : James: I would be glad to place a request for you right away and check the decision.
2:20:00 PM : James: Ui Neil Sandag, to complete this transaction I am going to need your net income. When disclosing income, please provide the annual net dollar amount of all sources of income which you have, as an individual. Alimony, child support or separate maintenance income need not be included unless relied upon for credit.
2:20:03 PM : Ui Neil Sandage: no hard credit pulls.
2:20:13 PM : James: Your request for a credit line increase may result in an inquiry on your credit bureau; however, some requests are determined using only internal factors on your account and may not result in an inquiry on your credit bureau.
2:20:20 PM : Ui Neil Sandage: i just want to see the decision and why it was made?
2:21:01 PM : Ui Neil Sandage: too much activity was one of the complaints.
2:21:28 PM : James: I am so sorry for the inconvenience, I understand
2:21:34 PM : Ui Neil Sandage: I have a secured card i am always changing the limit on by increasing the collateral.
2:22:08 PM : Ui Neil Sandage: each month i place a few more hundred on it. So each month my credit changes.
2:23:13 PM : James: We value you as our customer and appreciate your business.
2:23:15 PM : Ui Neil Sandage: (10% discount on a shield tablet? I decided to apply. 400 - 40)
2:23:23 PM : James: If you wish I can place a request for credit line increase
2:23:51 PM : Ui Neil Sandage: I do but only if they look over the application with this info and make a new dicision.
2:24:14 PM : Ui Neil Sandage: The credit pull would hurt my score by much more than $400 is they do it again.
2:24:32 PM : Ui Neil Sandage: Just help me pay right now !!!
2:24:44 PM : Ui Neil Sandage: Are you after a commission or something?
2:25:07 PM : Ui Neil Sandage: just want to pay the card off in a lump sum right now.
2:25:34 PM : James: I will explain you
2:25:34 PM : James: It is very difficult for you to determine with certainty whether or not there will be an inquiry when processing a credit line increase request. This is due to the “internal factors” as mentioned above.
2:25:54 PM : James: And the balance on your account is $403.23
2:25:59 PM : James: I will credit $25.00 to your account
2:26:14 PM : James: And you can pay $378.23
2:26:24 PM : James: I am trying my best to help you in all the way I can
2:26:34 PM : James: Would you like me to credit $25.00 to your account?
2:26:54 PM : Ui Neil Sandage: Sure. Every penny matters.
2:27:14 PM : James: Your satisfaction is important for us and I will do my best to help you in all the way I can.
2:27:49 PM : Ui Neil Sandage: I still want to make the entire payment on the card today. Can i call and use a debit card to pay it all off?
2:28:08 PM : Ui Neil Sandage: Do i have to wait 48 hours for it to post on my account?
2:28:29 PM : James: You may call customer service at toll-free 1-866-634-8379 and make payment without any fee with debit card
2:28:44 PM : James: No, you can call and make $378.23 payment
2:30:22 PM : Ui Neil Sandage: So just to be clear. You have applied a $25 credit. And if i call right now. The new balance they will see is = $378.23 ?
2:31:00 PM : James: Yes, you are absolutely right.
2:31:25 PM : Ui Neil Sandage: I have one more question. May i ask it here?
2:31:54 PM : James: Sure
2:31:59 PM : James: I will be more than happy
2:32:38 PM : Ui Neil Sandage: I have a utility company here named JEA. I once set up automatic payment of my utility bills. Then paid the bill when it arrived.
2:33:41 PM : Ui Neil Sandage: Then on the scheduled day of automatic payment they double charged me for a bill that had been paid down to zero two weeks before.... Will that happen on 4/20 with this scheduled thing i did?
2:34:34 PM : James: You can just click on "payments" tab and then select "scheduled payment"
2:34:44 PM : James: You can cancel the payment or edit the payment date and amount
2:35:04 PM : James: If you wish to make the payment over the phone with debit card you can cancel the payment
2:36:07 PM : Ui Neil Sandage: So that was an important question.
2:36:39 PM : James: Yes, else both the payments would post
2:36:42 PM : Ui Neil Sandage: I followed you directions and it wants me to log back in. However it did not accept my email address as my log in ID. What now?
2:37:20 PM : James: The site would be timed out
2:37:43 PM : Ui Neil Sandage: Yes. So what is the correct log in ID?
2:37:58 PM : James: May I please request you to click on "Forgot User ID" on first page of www.syncbank.com/amazon?
2:38:03 PM : Ui Neil Sandage: I know my password. But it does not ask that. Just the ID?
2:39:52 PM : James: Yes, you can get your user ID
2:39:57 PM : Ui Neil Sandage: silly damn computer. It was my email. But it had to be all if lower case and no proper Caps for it to be accepted...... :::annoyed:::
2:40:32 PM : James: I am so sorry for the inconvenience caused.
2:41:15 PM : James: I will be glad to help if you need any more information from your account.
2:42:05 PM : Ui Neil Sandage: ::snicker at the trained response:: do you have another $25 to apologize with?
2:44:02 PM : Ui Neil Sandage: I entered my email with caps. But the system automatically changed it.
2:44:24 PM : Ui Neil Sandage: Then would not accept it with caps to enter the account. WEIRD.
2:45:15 PM : Ui Neil Sandage: Are you quiet to see if they will approve the $25 or is this professional distance? Perhaps you had business to address elsewhere?
2:45:56 PM : Ui Neil Sandage: What was that number again? I'd like to call and make my payment.
2:46:13 PM : James: I am really sorry, I have already processed $25.00 and system does not allowed to credit another $25.00
2:46:23 PM : James: You may call customer service at toll-free 1-866-634-8379 and make payment without any fee.
2:48:41 PM : Ui Neil Sandage: That's fine. I only ask because every penny counts. And you'll have to forgive me. But it is mildly insulting to tell me you are sorry for the inconvenience when the computer or programmers is clearly not sorry and intentionally set it up so that i could not use proper caps in my ID or email address. Rather than get upset at the lie i chose to laugh at it as a canned response.
2:50:57 PM : James: Yes, the user ID is case sensitive
2:51:03 PM : Ui Neil Sandage: I called the phone system and it says you lied to me twice??? It says my balance is $403.23 ?
2:51:16 PM : James: I understand, it would be frustrating some times if the system does not help us
2:51:28 PM : James: As mentioned, the balance will be updated in next 48-72 hours
2:51:48 PM : James: However, you can be rest assured that your balance is $378.23
2:52:44 PM : Ui Neil Sandage: please forgive me for being frustrated. But if you read the conversation there was no mention of wait 48-72 hours for the credit to post. I know it is not your intention. But that makes a third lie.
2:53:36 PM : Ui Neil Sandage: I asked specifically if i call right now will the credit be posted? And your response was Yes when i call it would show up.
2:54:32 PM : Ui Neil Sandage: or at least that is how the conversation felt.
2:55:09 PM : James: I am really sorry for the confusion.
2:55:29 PM : James: $25.00 will post in next 48-72 hours, however, you can pay $378.23.
2:55:39 PM : James: And cancel the payment which was made online
3:02:28 PM : James: I will be glad to help if you need any more information from your account.
3:02:28 PM : Ui Neil Sandage: Is it possible to save or email this conversation as a copy to myself? The problem is the computer system and not you. But a lot of things happened here. Ridiculously low credit limit. ID being made all lower case by the website. The automatic charge 20 days later if i had not asked you. And a lot of bad things could have happened. In fact some things did. Amazon made my default automatically their card instead of the one i selected. So a lot of my purchased were canceled or interrupted and did not ship on time until i logged back in and changed the payment method. EVER THOUGH AMAZON APPROVED ALL THE PURCHASES on their card and then frozen them days later. Not hours. Days later. I had to wait on an emergency tool to unlock something important. And that was delay by days because of their computer systems changing things automatically just as it did with me ID? Don't they think i know what i want? Why do they force their card and their lower cases and their enforced payments even if the account balance would have been zero when it happened? I could be overdrawn with these things they do. $404 dollars is not always in that checking account.
3:03:00 PM : James: I am sorry, we do not have an option to email
3:03:01 PM : James: Once the chat is ended, you may scroll down and click on "Skip the Survey and Print chat".
3:04:11 PM : James: Please do not misunderstand, and I am really sorry for all the confusions and problems
3:04:55 PM : James: We do respect your time and understand how difficult it would be if you are getting problems in log in
3:05:45 PM : Ui Neil Sandage: I will try the phone again now. What is the correctED balance i want to pay when i call?
3:06:10 PM : James: You can pay $378.23.
3:06:30 PM : James: And make sure that you cancel the payment which you made online
3:06:40 PM : James: Thank you for your patience.
3:08:42 PM : James: I will be glad to help if you need any more information from your account.
3:08:58 PM : Ui Neil Sandage: ty on phone
3:09:45 PM : James: Thank you for your patience and understanding.
3:10:00 PM : James: Thank you for contacting Synchrony Bank regarding your Amazon.com Store Card.
Have a wonderful day.
3:11:41 PM : Ui Neil Sandage: Here is a 4th lie. They want paper checks and not credit card. Debit card is not an option. And the voice recognition is nearly impossible had to repeat until it let me use the touch pad to navigate.
3:15:22 PM : James: You can make the payment over the phone with live agent with debit card
3:15:36 PM : James: You can say "agent" "agent"
3:15:54 PM : James: It will connect you to live agent and you can make the payment with debit card
3:16:10 PM : Ui Neil Sandage: Thank you James. An agent did answer. And she said there would be no charge for the Debit card.
3:16:25 PM : James: Perfect!
3:16:30 PM : James: Thank you.
3:16:43 PM : James: Thank you for contacting Synchrony Bank regarding your Amazon.com Store Card.
Have a wonderful day.
3:17:23 PM : Ui Neil Sandage: Okay i paid the $378.23 ~ Here is hoping all this posts overnight. I want to see it done Friday and not have to wait for Monday.
3:15:54 PM : Ui Neil Sandage: I am closing this damn account if after it is all paid no one authorizes or corrects it to a $1500 limit or more.
3:16:52 PM : James: You can any time contact us
3:17:02 PM : James: We are always here to help you
3:17:52 PM : Ui Neil Sandage: Okay. Now let's print or email this transcript.
3:18:02 PM : James: Sure
3:18:07 PM : James: Thank you for contacting Synchrony Bank regarding your Amazon.com Store Card.
Have a wonderful day.
3:19:55 PM : Ui Neil Sandage: Why is that option to print not appearing?
3:20:20 PM : Ui Neil Sandage: .....
3:20:58 PM : James: You would need to end chat and then you can view the option
3:21:06 PM : James: Please click on close option on the top
3:21:16 PM : Ui Neil Sandage: it says exit. I will not exit.
3:21:38 PM : Ui Neil Sandage: i want a copy of the chat before it exit. As exist means close door behind you.
3:22:08 PM : Ui Neil Sandage: i do not want to close this window.
3:22:28 PM : Ui Neil Sandage: " [X] Exit "
3:23:01 PM : Ui Neil Sandage: Can you close this chat so i may have a copy?
3:23:04 PM : James: You can copy the chat transcript and paste in word document
3:23:11 PM : Ui Neil Sandage: end* this chat
3:23:39 PM : James: If you " [X] Exit " you can view it option to "print" chat
3:23:48 PM : James: Do not worry, the chat transcript will be there
3:25:28 PM : Ui Neil Sandage: alright. I will copy and paste. StarOffice used to be better than Word and for all the Linux users out there it is not good to assume a paid for Microsoft program is on every computer.
3:26:02 PM : Ui Neil Sandage: Star Office may still be better. (My computer does have the other. I had a student discount on it.)
The following is three fields from the Feedback Survey after you "close" or as it says "Exit" the Chat window.
****
The card and process is a nightmare. The $400 limit was only good for the one purchase i made. And my balance was $403.23 with tons of blocked orders on Amazon because i spend more than $1,000 in a month and it automatically switched my default payment card to Syncho profanity. ~ James did okay. But as soon as my “paid in full” zero balance posts, then I am closing the account.
Edited: (too many characters = 255 with spaces)
The $400 limit was only good for the one purchase i made. i spend more than $1,000 in a month and it automatically switched my default payment card to Syncho profanity. As soon as my “paid in full” zero balance posts, then I am closing the account.
****
James was polite and prompt. But there were a few things unclear or felt contrary. When asked or prompted he did well. I appreciate the $25 credit. It took the hate or venom out of the emotions. But it is the card and hit on my credit for a ridiculously low $400 that i paid off today and wanted to close today that is ridiculous. The balance does not update quickly and i have to wait. At the start the Agent kept wanting to pull my credit for a second month to change me credit limit when what I opened with was a desire to pay in full and correct when the payment would be processed from 20 days out as it automatically dated the bank draft, to process it today. He was saying there is a magical chance that might not happen does not help. I need a yes or a no.
Again. He is not doubt an excellent agent for politeness. But i need a very precise agent that does what I want and not someone who does credit pulls at every chance. There were a lot of issues i had to figure out for myself even though he works for them. I had to get to the conclusion before he confirmed it. And he was polite. It is the company(ies) that is(are) the problem and not this specific person.
Edited: (too many characters = 255 with spaces)
He is not doubt an excellent agent for politeness. But i need a very precise agent that does what I want and not someone who does credit pulls at every chance. There were a lot of issues i had to figure out for myself even though he works for them.
****
I need the ability to print and email the chats. And this exit thing really does exit the chat so that you can not have a copy of the conversation. Even now it says submit this feedback or get a copy of the chat. You are not allowed to talk back if you want to read what was said or have a copy of it.
EDIT : 238 without spaces or 305 with. They have a character limit of 255.
I need the ability to print & email the chats. This “Exit” thing really does exit the chat so that you cannot have a copy of the conversation. Even now it says submit feedback or get a copy of the chat. You r not allowed to talk back and have evidence.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on April 2, 2015
★★★★★ 4
Convenient and easy to use
It's convenient and easy to use. The interest rate is a little high but it's not a concern if you pay off your balance. I love that you can link it to your Amazon account making it even easier to make payments and manage.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 21, 2026
★★★★★ 5
Easy Approval Process and Great Rewards
I’ve had a very positive experience with the Amazon Store Card so far. The application and approval process was quick, simple, and straightforward. Managing the account through the Synchrony app has also been very easy, with a clean layout that makes it simple to view balances, make payments, and track purchases.
One of the best features is the 5% rewards on Amazon purchases for Prime members. The cashback adds up quickly if you shop on Amazon regularly, and the rewards are easy to redeem during checkout.
I also appreciate the special financing options that are sometimes offered on larger purchases, along with helpful account alerts and security features. Overall, this card is convenient, user friendly, and a great option for frequent Amazon shoppers.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 22, 2026
★★★★★ 5
Great card to have highly recommend
Like using the card for everything. 5 to 7% cashback credit is awesome.
No interest is even better.
I put almost all my purchases and bills on my credit accounts or credit cards and pay them off monthly.
Now that I'm a senior citizen I don't like to go to 20 different stores to find the best prices.
The card made my life less busy and I don't have to worry about paying for the many, many things I need right away. Even though I pay off all my accounts every month.
If I need a big ticket item, like a new flat-screen television I can get it and not worry about the cost by paying over time if I need to.
Having another credit account has also improved my credit score by the hundreds. I was in the 500s for decades until I started the secured card on Amazon. Now I am nearly at an excellent score in the high 700s and don't need secured credit cards.
I can use my account at Whole Foods and have my phone scanned for payment. It's just so easy to use
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 6, 2026
★★★★★ 3
Credit limit drop without cause, Synchrony?
Hey Synchrony, I've about had it with your services, I have 2 cards I use through you through Walgreens and Amazon. You lowered My credit limit on both cards causing me to go over on one because of stupid interest when I had 500 left and I had quit using the damn thing, and my Amazon store card I just Made a 200 Payment on! Lowering my limit and leaving me blind, You should call your customers leave a voicemail or text for heck sake ill read them, I don't read my emails usually for 2 or three weeks, well you did it again, but this time to card I just paid 200$ on too!, Your company sucks, I hate your practices, and I want you to know that. I also want Amazon to know that!! I spend a Boatload of money through amazon, as does my entire family, all ya gotta do is look!! Well I have never felt more unappreciated, insulted, like I stole something or like dirt ever ever in my adult life like you made me feel. Like i'm doing something wrong. Well guess what Synchrony Bank? I'm not doing anything wrong, at all!! I've never been late or missed a payment with my Amazon card or any card I have with you, Synchrony. Your Faceless Corp in its infinite wisdom, decided it would be a great idea to screw over an actual good customer just because some stupid algorithm reported my credit limit was too high and I was a risk, and lowered my limit from where it had been for the last 3 years and then sent a Quiet email about a letter that you put on my online account, please read it, just like that, no Urgent header nothing not that. I don't even read my email that often. I DO read texts or my regular mail, or listen to my phone messages!! I meant what I said NEVER LATE not even once, and NEVER MISSED a payment NOT once!!! The ONLY time I ever had to deal with any kind of problem was the one that lowering my limit on my Mastercard were the cause of, Synchrony!!! when you dropped my credit limit without me knowing and I went over my new dang limit because interest charges were coming in!!! I new where I was and had it handled and would have been able to ride the storm but no you had to mess with my account. Oh and I dont give a Crap if you quote me "we have the right to raise or lower you limit whenever we want", It's a BS excuse to screw over your customers, I know about the terms, however in all of my 54 years, you are the only credit card company that has ever lowered a limit one a CC I had EVER! and I've dealt with some Super sketchy Dirtbag Why did I ever agree to this card, charge me for everything Companies. Mostly when I was young but not even they cut my limit, without me missing payments or being late .....Now 30 years later much older and I thought wiser better CC much better 2500$ limit I've had for years and expect that limit to stay in place or like my Prime Store Card 2000$ limit to stay in place!! not dropped by 500$, for hells sake!!!! Well today I get the old hey your payment option for your try before you buy order needs addressed, and why do you think that was? Hmmm? Well, Ill tell you!! Because you Dropped my limit, by 500$ Now if Amazon dropped it then Ill chew them out too, but I don't think it was them, cuz you did this on my Walgreens card too!!! I just made a 200 payment on my Amazon card as well jerks! Not one of the several companies ive had previous Cards with NOT Cap one Cred one, citi, Community bank, american express, discover you name it, and Ive probably had it at one time or another dozens upon dozens over my adult life at this point anyway. Well, not even the Sleaziest Dirtyiest Gutter Scum CC company with fees for just looking at your card has ever lowered my credit limit not in 34 years Especially when I wasn't late or missing payments ever, always been on time and never missed a payment not 1 time, Except SYNCHRONY, and I think you suck for that!! The only reason I gave 3 stars is Amazon doesn't deserve a 1 star review because of your company! I love amazon, I love their products, their deals their delivery Amazon Prime, im ride or die with Amazon, my kids do all their shopping on amazon they even use it for groceries and stuff occasionally, but I really, really don't like how you treat customers Synchrony, especially customers, that pay on time and even early, oh and on auto pay for Christ sake!!! Now I know why some young dumb kids and people say screw it and stop paying CC bills, cuz the Corporations that pass em out like candy to kids, I might add, are SCUM bags, thats why!! It's all about the GREEN, more, and more and more money its never enough!! Well, when you dropped my credit limit without me knowing and I went over the limit of a different card I had with you, it was because of interest fees coming in. I expected and knew about these fees, however, I also thought I had 500 more than I had available on my card!! What a great day that was, let me tell ya!! I didn't even miss a payment I just didn't make a big enough one to cover the interest that came in, and I also never just pay the minimum payment with these cards either!! Your practices are shady, and the crap you pull against loyal customers that pay on time and even on Autopay are so Scummy!! You know when you dropped my credit limit without me knowing and I went over my limit because of interest, I even reached out to my current lawyer about Bankruptcy choices and stuff and if I should deal with you that way, but I got over bein mad! You know if I was late all the time and a crappy customer missing payments I wouldn't blame you for anything and at least Id know my cards were lowered and probably locked ...but I didn't want to do that, I wanted to try and slide right back into auto pay and get back on track and to deal with a recent Identity theft issue im having and not stop paying my bills OH..yeah, you smellin what i'm sellin? Well because of some terrible thing I must have done in a Past life, I guess. Several months ago now when I was dealing with the death of my mom very suddenly. I also noticed my credit score started dropping and I had no idea why, well turns out i'm MR popular. I had all sorts of crap in my name most of it local where I live and surrounding locally. 100 points in like 5 months!! I digress, Whatever! I don't care anymore, cancel my cards if you want, I'm done! This world is goin to hell in a hand basket, Civil War is almost immanent, a Faceless mob can destroy peoples lives just by canceling them on the internet at a whim. When its true I agree with the mob but when there isn't any proof and someone's life is upturned and then it turns out to be a total lie or they said something 12 years ago and its dug up? Good God, I probably said some haynous stuff when I was 25, but I can assure you when I was 37 I was not that person anymore, my views had changed on many things,,,,that stuff is crazy, and so am I for thinking I can do a damn thing,,,, my mom died 5 months ago, I was just recently laid off from my job I had for 17 years last month, and now you drop my limit again when i've been on time and auto paying and almost screw up my Amazon account!!so screw it!! Eat It Synchrony Bank,Eat It! Sorry about 3 Stars Amazon.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on March 24, 2024